Shipping policy
Shipping Policy
Thank you for choosing Horne & Fynn for your bath and hair care needs. We are dedicated to providing you with high-quality, handcrafted products that are made with care and attention to detail. Please take a moment to review our shipping policy for a smooth shopping experience.
Processing Time
At Horne & Fynn, we take pride in creating bespoke bath bombs, bath soaks, and hair products that meet our high-quality standards. Our team requires approximately one week to craft and prepare your order before it is ready for shipment. Please keep this processing time in mind when placing your order.
Order Confirmation
Upon placing an order with us, you will receive an order confirmation email to verify your purchase details. Please review this confirmation carefully to ensure accuracy. If you notice any errors or have questions, please contact our customer support team at horneandfynn@gmail.com.
Shipping Rates and Delivery Times
We offer competitive shipping rates for our customers. Shipping costs and delivery times may vary based on your location and the shipping method selected at checkout. You can find detailed shipping rate information during the checkout process.
Domestic Shipping (within Canada)
- Vancouver Island and the Lower Mainland: 1-3 days
- Rest of British Columbia and Alberta: 3-6 days
- Rest of Canada: 4-10 days
International Shipping
We offer international shipping to select destinations. Shipping rates and estimated delivery times for international orders will be provided during the checkout process.
Order Tracking
Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may not be available immediately after your order is placed due to our processing time.
Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for shipping delays or issues caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
While we strive to deliver your products promptly and efficiently, we cannot be held responsible for delays or lost shipments caused by factors beyond our control, such as weather conditions, customs clearance, or carrier issues. If you experience any delays or issues with your shipment, please contact our customer support team, and we will assist you to the best of our ability.
Returns and Refunds
For information about returns and refunds, please refer to our Refund Policy.
Contact Us
If you have any questions or require assistance with your order, please do not hesitate to contact our customer support team at [Customer Support Email]. We are here to help and ensure that your shopping experience with [Your Store Name] is a positive one.
Thank you for choosing Horne & Fynn. We appreciate your trust in our products and look forward to serving you.
Note: This shipping policy is effective as of September 1, 2023 and may be subject to updates without prior notice.